Last Updated: July 31st 2025
These Terms & Conditions (the “Terms”) constitute a legal agreement between you (“you,” “User,” or “Account Holder”) and Solutionize LTD (UK) and Solutionize LLC (US) (together, “Finsta,” “we,” “us,” “our,” or the “Company”). They govern your access to and use of the Finsta mobile apps, websites, and related services (collectively, the “Platform”).
By creating an account, accessing, or using any part of the Platform, you agree to be bound by these Terms and our incorporated policies (collectively, the “Standards”). If you do not agree, do not access or use the Platform.
Important: These Terms include provisions that (1) restrict off-platform interactions; (2) describe content review, screening, and publication controls (see Section 8); (3) set out our complaints and appeals processes, including a seven (7) business-day resolution SLA (see Section 12); (4) restrict liability and disclaim warranties (see Sections 18–20); and (5) address dispute resolution and governing law (see Section 24).
Finsta is a privacy-first, closed-ecosystem social platform that connects verified creators with consumers for premium one-on-one messaging, voice and video calls, and digital product sales (collectively, “Interactions”). All communications, transactions, and content remain within the Platform. We may use age, identity, and eligibility checks for creators and, where applicable, consumers, to support safety, compliance, and fraud-prevention obligations.
Key features include paid one-on-one messaging and calls, monetized digital products such as images, audio, video, and text, pay-to-unlock media with preview protection, and upcoming live streaming. We use content moderation, consent-support, and fraud-prevention processes designed to help enforce these Terms, support user safety, and meet applicable legal, partner, and payment-network requirements.
The Platform is for adults only. You must be at least 18 years old and the age of majority in your jurisdiction to access or use the Platform. We forbid under-18 access. If you believe a minor is using the Platform, report it immediately via admin@finsta-app.com or in-app reporting.
You must register an account to use most features and provide accurate information, including a valid email and mobile number.
Keep your credentials confidential. You are responsible for all activity on your account.
Notify us promptly of any unauthorized use or security incident.
We may suspend or terminate accounts for actual or suspected violations of these Terms, the Standards, payment-card rules, or applicable law.
We may use trusted verification providers and may request information such as government-issued identification, biometric selfie checks, age-confirmation data, or other eligibility information where needed for safety, compliance, fraud prevention, payouts, or legal obligations.
You consent to our processing of verification data as described in our policies.
To protect users and comply with safety obligations, off-platform communications or transactions are prohibited. You must not exchange contact details or transact outside the Platform. Any such activity is at your own risk and may result in account action.
The Platform may use in-app credits/tokens (the “Credits”). Credits are not redeemable for cash and are non-transferable except as expressly allowed in-app.
Prices, fees, and taxes are shown at checkout. All sales are final except where the law requires a refund or we decide otherwise at our discretion.
We use third-party payment processors. You authorize us to charge your selected method for purchases, subscriptions, and fees.
We employ fraud-prevention tools, such as device fingerprinting and velocity checks. Suspicious activity may lead to holds, reversals, or account action.
Creators: payouts may be subject to successful verification, fraud-prevention checks, compliance review, and continued compliance with the Standards and applicable laws. We may withhold, delay, reverse, or forfeit funds obtained through violations, suspected fraud, illegal activity, or conduct that breaches these Terms, subject to applicable law and payment-partner requirements.
Uploaded Content means any text, images, video, audio, or other material you upload, post, send, or otherwise make available on or through the Platform, including Digital Products and attachments in private chats.
You retain ownership of your Uploaded Content. By uploading, you grant Finsta a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, reproduce, transcode, analyze, display, perform, and otherwise process the Uploaded Content for Platform operation, safety, moderation, promotion of your listings within the Platform, and to comply with legal obligations.
You represent and warrant that you own or control the rights to your Uploaded Content, it does not infringe others’ rights, and all persons depicted are legally eligible to appear in the content and have provided valid, recorded consent for the intended use and distribution on Finsta.
Where applicable, creators are responsible for complying with all relevant content, consent, age-verification, and record-keeping
obligations and must provide supporting documentation upon request.
If you are a creator, see our Creator Consent & Media License for more information.
To protect users and meet applicable legal, safety, partner, and payment-network requirements, Uploaded Content is subject to review before publication. “Publication” includes making content available to another user via chat, Digital Product listing or purchase, profile display, or any other viewing context.
On upload, content may be scanned using automated tools to detect prohibited, illegal, or high-risk categories, including CSAM indicators, non-consensual content, exploitation, violence, trafficking, hate, scams, fraud, malware, or other content that may violate the Standards, applicable law, or partner requirements.
Content that passes automated checks may publish immediately. Flagged content may be held pending human review.
Trained moderators may review flagged uploads and higher-risk categories, including content involving suspected consent issues, potential illegality, exploitation, first-time uploads by new creators, geo-risk markets, repeat policy concerns, or any content where law, safety obligations, or partner rules require manual approval.
Moderators assess compliance with the Standards and applicable law, including consent and age-verification signals and prior trust-and-safety history.
Media sent in private chats may be subject to automated scanning, safety checks, or moderation review. If flagged, the message or attachment may be delayed, blocked, restricted, or routed to human review before the recipient can view it.
Digital Product listings, including titles, thumbnails, media, and publicly discoverable elements such as profile images or banners, are subject to screening. Prohibited content may be blocked or removed. Content requiring additional age, consent, safety, or legal checks may be restricted, access-gated, delayed, or withheld unless applicable eligibility and compliance requirements are satisfied.
Live streams may use pre-start checks and real-time monitoring, including automated tools, human review, or both. Violations may result in immediate pause or termination of streams. Temporary archives may be retained for review, enforcement, and appeals.
We may delay, deny, restrict, or remove any content, in whole or part, at our discretion to protect user safety, meet legal or partner requirements, or enforce the Standards.
Uploaded Content and Interactions must not:
Creators must:
We may, at any time and without notice:
Although we use review, moderation, and safety tools, we do not guarantee that every violation will be detected before it occurs. We may monitor, investigate, preserve, and act on activity as needed to enforce these Terms, protect users, and comply with applicable law, partner requirements, and payment-network rules.
In line with our Complaints & Content Removal Policy, including Depicted-Person Appeals, we permit reporting of content or conduct that may violate the Standards, applicable law, consent requirements, safety rules, or another person’s rights. Our Complaints & Content Removal Policy governs:
Our Privacy Policy explains how we collect, use, share, and retain data, including verification data, communications metadata, and moderation artifacts. We may process and transfer data across borders and comply with lawful requests from authorities.
The Platform, software, interfaces, and branding are owned by Finsta and our licensors and are protected by intellectual-property
laws. We grant you a limited, revocable, non-transferable license to access and use the Platform for lawful, personal purposes in
accordance with these Terms.
You must not copy, modify, distribute, reverse engineer, or create derivative works of the Platform or remove proprietary notices.
You must not use the Platform to:
The Platform may integrate third-party services, such as payment processors and verification providers, or link to third-party sites. We are not responsible for third-party content, terms, or privacy practices.
We may modify, suspend, or discontinue features or content at any time. We are not liable for unavailability.
You use the Platform at your own risk. Except as required by law, the Platform and all content/services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service, security, or that content will meet your expectations.
To the maximum extent permitted by law, Finsta and its affiliates, officers, employees, and partners will not be liable for indirect,
incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or other
intangible losses, arising from or related to your use of the Platform, even if advised of the possibility. Our total liability for
any claim will not exceed the greater of £200 / $250 or the amounts you paid to Finsta for the service giving rise to the claim in the
three (3) months preceding the claim.
Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless Finsta and its affiliates, officers, employees, and partners from any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or relating to: (a) your Uploaded Content; (b) your Interactions; (c) your breach of these Terms or the Standards; (d) your violation of law or third-party rights; or (e) your offline conduct related to Platform use.
You may stop using the Platform at any time. We may suspend or terminate access immediately for violations, risk to users, fraud, non-payment, legal requirements, or partner requests. Upon termination, licenses end and we may delete or retain data as permitted by law and our Privacy Policy.
We may update these Terms from time to time. Changes become effective on the “Last Updated” date above. We will provide notice of material changes in-app or by email. If you continue to use the Platform after changes take effect, you accept the revised Terms.
General & Safety: admin@finsta-app.com
Abuse/CSAM Urgent: use in-app report and email admin@finsta-app.com
Web form: finsta-app.com/report
Support: +44 1904 500 751
Postal:
Solutionize LTD (UK): 85 Great Portland Street, W1W 7LT, LONDON UK
Solutionize LLC (USA): 1111b South Governors Avenue Dover, DE 19904 US
Electronic communications satisfy any legal requirement that communications be in writing.
These Terms are governed by the laws applicable to the Finsta entity responsible for providing the Platform to you, without regard to conflict-of-law rules. Where required by applicable consumer law, you may also have rights in the country or region where you live.
Before bringing a formal claim, you agree to contact us first so we can try to resolve the issue informally. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.